Gift Cards
- Buying a Gift Card
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You can buy a NET-A-PORTER.COM gift card in United States dollars (USD). Simply choose from the following options:
PRINTED GIFT CARD
- Select a gift card amount
- Include the recipient's name, address and a personal message (optional)
- The gift will be delivered in NET-A-PORTER's signature packaging
VIRTUAL GIFT CARD
- Choose how much you would like to give
- Add the recipient's name, email address and a personal message (optional)
- The gift card will be emailed to the recipient and a delivery receipt will be emailed to you
For further assistance please email customercare.usa@net-a-porter.com or call 1 877 6789 NAP (627) 24 hours a day, seven days a week.
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- How to Redeem a Gift Card
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If you haven't done so already, please register for a NET-A-PORTER account. Then sign in, select My Account and under My Gift Cards enter your gift card code. Alternatively, you can redeem on the payment page when making your purchase. Your gift card amount will then be automatically deducted as payment on your next order.
Please note:
- If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your NET-A-PORTER account
- If your order exceeds the value of the gift card, and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance
- All remaining balances exceeding the value of your gift card or store credit must be paid by credit or debit card
- You can check your balance and full details of each credit and debit that you have made by signing in, selecting My Account and then My Gift Cards
- Once you have added a gift card to your account, only you can spend it.
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- Delivery
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Printed Gift Card
- Choose whether to have the gift card delivered to the recipient or posted to your own address
- Delivery of printed gift cards take within one to three business days, depending on your location
- Gift cards are sent in our signature black boxes tied with luxury NET-A-PORTER.COM ribbon
- As with all orders, deliveries must be signed for
- Normal shipping charges apply
- Please note that if you would like to order multiple gift cards and have them delivered to different addresses, you will need to place individual orders and pay the additional shipping charge
VIRTUAL GIFT CARD
- A virtual gift card will be emailed to the recipient
- A delivery notification will be emailed to you for your reference
- The virtual gift card will arrive as soon as we have processed your order and taken payment
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- Returns
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- Gift cards cannot be returned or exchanged for cash
- All returned items that were paid for with a gift card will be refunded as a store credit to your NET-A-PORTER account for you to use against a future purchase
- If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit
- To return an item that you have purchased with a gift card, see here
For more information, please see our Terms and Conditions.
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- Your Security is Important to Us
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This is an extra measure we use for your security and is known as a Completely Automated Public Turing test to tell Computers and Humans Apart, or CAPTCHA, and lets us know that you are a person placing an order. You will need to enter the words exactly as they appear into the box next to them to continue with your payment.
Helpful hints: Make sure you use a space between each word if there is more than one word, and then click submit. If you prefer, you can also hear the words spoken - simply click on the speaker symbol.
For more help, please email customercare.usa@net-a-porter.com or call 1 877 6789 NAP (627) 24 hours a day, seven days a week.
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