Glass frequently asked questions
What is Glass?
Glass is smart eyewear that allows you to take pictures, shoot videos, send messages and more - all voice activated with the simple phrase ‘Ok Glass’.
Is Glass sold separately or as a bundle?
Glass is sold as a bundle and contains Glass, a DVF frame, shade, mono earbud and case. Simply choose your DVF | Made for Glass frame color on the product page.
Can Glass be shipped outside of the US?
This item is only available for delivery to a US address at this time. We suggest that you select an alternative shipping destination within the US if you are located elsewhere.
My Glass hasn't arrived yet, what should I do?
Please contact customer care at +1 877 678 9627 and we will check the status of your delivery.
How do I return my Glass?
Simply request a returns merchandise authorization (RMA) number from your NET-A-PORTER account and send your item(s) back to us within 28 days of receiving your order. Alternatively, you can contact customer care at +1 877 678 9627 for assistance.
Who do I contact if I have a query about setting up and using my Glass?
Simply visit g.co/glass/contact and fill out a contact form. You can also view some commonly asked questions.