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• SHIPPING METHODS AND COSTS

  • Destination	Service	Cost
    United States	Ground	FREE	3-5 working days
    	Express	$20.00	1-2 working days
    .	New York Premier*	$25 + tax	Same day
    Canada	Canada Express	$20 + tax	1-2 working days
    Americas	International Express	$35 + tax	3-5 working days
    Rest of the World	International Express	$55 + tax	3-5 working days

    *Only available for Manhattan, Queens and Brooklyn

    Shipments to Gaza

    All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

    Shipping restrictions on jewelry deliveries to Russia

    Please note, we are currently unable to dispatch orders containing jewelry to Russia.

    In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered outside of the Russian Federation.

• FREE GROUND SHIPPING

  • We offer Free Ground Shipping on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.

• WHEN DO WE DELIVER

  • DHL
    9am-8pm, Monday to Friday
    
    UPS
    9am-8pm, Monday to Friday

    New York Premier

    New York Premier, our same day delivery service operates seven days a week, between 12pm-8pm.

    Delivery options	Order cut off time	Same day delivery time
    Anytime	1pm Monday-Friday (1pm on weekends)	From 12pm-8pm (seven days a week)
    Business hours	10am Monday-Friday	By 5pm Monday-Friday
    Contact me	1pm Monday-Friday (1pm on weekends)	Delivery between 12pm-8pm (seven days a week)

    
    
    

    Same day delivery is guaranteed for orders made within the cut off times mentioned above. Orders placed after this time will be delivered the following day.

• RECEIVING YOUR ORDER

  • U.S. DOMESTIC SHIPMENTS

    We offer two methods of shipment for orders dispatched via UPS.

    You can choose to sign for your order upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.

    Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely.

    When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

    INTERNATIONAL & PREMIER ORDERS

    A signature is required for all international packages delivered by DHL. We also require a signature at the time of delivery for our same-day service, New York Premier.

• IMPORTANT DELIVERY INFORMATION

  • • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
    • We aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
    • We are unable to redirect orders once items have been dispatched.
• INSURANCE

  • NET-A-PORTER insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

• TAXES & DUTIES

  • To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your country from the list of shipping destinations.

    Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

    If you are shipping within the USA, sales tax will only be charged on orders shipped to New York and New Jersey. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. NET-A-PORTER is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

    Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

    The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

    Australia Austria Bahrain Belgium Brazil Brunei Bulgaria Canada Chile China Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hungary India Ireland Italy Japan Jordan Kuwait Latvia Lithuania Luxembourg

    Malaysia Malta Monaco Netherlands New Zealand Norway Oman Philippines Poland Portugal Puerto Rico Romania Qatar San Marino Saudi Arabia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Thailand United Arab Emirates United Kingdom United States Venezuela

    If a DDU (Delivery Duty Unpaid) destination is selected (such as Bermuda or Mexico), product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.