help
Shipping methods and costs
We deliver to 170 countries around the world, and offer different shipping options to meet your needs - as listed below.
When do we deliver?
- New York Premier orders: 10am - 8pm Monday to Friday, and 12pm to 5.30pm on Saturday and Sunday
- All other orders are shipped via UPS from 9am-5pm, Monday to Friday.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, NET-A-PORTER are not responsible for any delays caused by destination customs clearance processes.
New York Premier orders
For same day delivery, please ensure you place your order before 1pm. Orders placed after this time will be delivered the following day.
Next Business Day orders
Please ensure you place your order before 12pm EST Monday to Friday for delivery on the next business day.
Important information
- All orders require a signature upon receipt.
- We are unable to redirect orders once items have been dispatched.
- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Free shipping
From time to time, we also run free shipping promotions. To be notified by email, simply sign up to fashion news by clicking here. Please note that free shipping promotions will be applied to your order on the payment page.
Insurance
NET-A-PORTER insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by NET-A-PORTER and transfer of responsibility in the same way.
Taxes & Duties
To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations. Click here to access this page.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
If you are shipping within the USA, sales tax will only be charged on orders shipped to New York State. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. NET-A-PORTER is not responsible for reporting or paying additional local taxes to states, such as Use Tax.
Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product price. The following countries are shipped to on a DDP basis:
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Australia |
Malta |
If a DDU (Delivery Duty Unpaid) destination is selected (such as Bermuda or Mexico), product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.