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Customer Care

Terms & Conditions

Customer Care

Terms & Conditions

The following TOS and any other rules posted on our Site (collectively the "TOS") constitute an agreement between YNAP Corporation ("NET‑A‑PORTER", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the NET‑A‑PORTER website, related micro-sites accessed through the URL www.net-a-porter.com, related domain names, and any other website or micro-site of NET‑A‑PORTER (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about NET‑A‑PORTER's Privacy Policy before you register to use this Site or any of this Site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.

Registration and account Terms and Conditions

To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@net-a-porter.com. We may also change registration requirements from time to time.

Here are the some of the benefits you’ll be able to enjoy by registering with us for a NET‑A‑PORTER account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Build a customized Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
  • Add sold out items to your Wish List so you can see if more stock arrives
  • Select your Favorite Designers so we can tell you when new items have arrived
  • Add a Gift Card and keep track of any store credit on your account
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book and email preferences

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify NET‑A‑PORTER immediately of any breach of security or unauthorized use of your account.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.

Forgotten password

If you have forgotten your password, click here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.

Eligibility to purchase

The purchase of merchandise through the YNAP Corporation ("NET‑A‑PORTER") is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of New York.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the NET‑A‑PORTER terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to NET‑A‑PORTER, and who have authorized NET‑A‑PORTER to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, NET‑A‑PORTER reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where NET‑A‑PORTER feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

Orders

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

NET‑A‑PORTER offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to NET‑A‑PORTER. NET‑A‑PORTER will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at NET‑A‑PORTER. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.

NET‑A‑PORTER will store a record of your transactions for a minimum of one year.

Pricing Policy

Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, local sales tax will be charged on all orders (where applicable).

From time to time, prices are subject to change in response to currency exchange rate changes,markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Sale price adjustment policy

NET‑A‑PORTER is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your NET‑A‑PORTER account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and NET‑A‑PORTER will be perfected when we dispatch the goods to you at which time you will receive a second email containing you tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in the State of New York, USA, and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of NET‑A‑PORTER.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TOS.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to NET‑A‑PORTER.COM. Payment will be debited and cleared from your account upon completion of the packing of your order by NET‑A‑PORTER. Payments for orders containing a pre-order item will be taken in and around 9 days after your order is placed. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment to NET‑A‑PORTER, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping or handling charges.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Chase Paymentech, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered NET‑A‑PORTER user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and secure NET‑A‑PORTER uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Gift Cards

The following terms and conditions apply to sale and use of Gift Cards sold on www.net-a-porter.com:

Buying a Gift Card

  1. If you are buying a virtual Gift Card for someone, then it will be e-mailed to the recipient once your order for the Gift Card has been processed and payment has been taken. A copy will also be sent to you as confirmation of dispatch.
  2. If you are buying a physical Gift Card for someone, then it will be posted to the recipient once your order for the Gift Card has been processed and payment has been taken. An email will be sent to you as confirmation of its dispatch. Please note that shipping charges will apply to physical Gift Cards and this will be applied at check out.
  3. We are not liable for any failure or incorrect delivery of a virtual or physical Gift Card due to you failing to provide the correct, current or complete information about the recipient. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient.
  4. We are not responsible for any Gift Card that is lost, stolen, destroyed or used without permission.
  5. We reserve the right to cancel a Gift Card if we deem such action necessary.
  6. Promotion or discount codes cannot be applied to the purchase of a Gift Card, with the exception of free shipping codes which can be applied to physical Gift Cards orders, unless otherwise notified by us.

Using a Gift Card

  1. No fees are imposed on Net-A-Porter Gift Cards and they do not expire.
  2. Gift Cards can be redeemed against all products either on www.net-a-porter.com, or via telephone by calling Customer Care at +1 877 678 9627, 24 hours a day, seven days a week.
  3. Gift Cards are non-transferable, can only be redeemed on www.net-a-porter.com and not on any other site owned or controlled by the THE NET‑A‑PORTER GROUP Limited or any of its affiliates.
  4. Gift Cards cannot be exchanged for cash or other products.
  5. If your order total is less than the value of the gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your gift card balance online via your “My Account” page. If you do not have an account on www.net-a-porter.com, we will set up a temporary account for you to hold any remaining Gift Card balance as store credit which can then be redeemed against your next purchase on www.net-a-porter.com. In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card, and then you will need to follow the “reset password” instructions to set a new password in order to access the account.
  6. If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. Otherwise, if your order exceeds the value of the Gift Card and you do not have any existing store credit on your account, the remaining balance must be paid by credit or debit card.
  7. If you return products you have purchased using a gift card, the refund will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your store credit balance online via your “My Account” page. If you do not have an account on www.net-a-porter.com, we will set up a temporary account and issue your refund as store credit which can then be redeemed against your next purchase on www.net-a-porter.com. In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card, and then you will need to follow the “reset password” instructions to set a new password in order to access the account.
  8. All purchases made using a Gift Card will be subject to the terms and conditions on www.net-a-porter.com which can be found here: https://www.net-a-porter.com/Help/TermsandConditions
  9. We reserve the right to amend these terms and conditions at any time.
  10. Please refer to our Privacy Policy for more information on how we process personal data in respect of Gift Cards.
  11. These terms and conditions are governed by, and construed in accordance with the laws of England and Wales and any dispute (including non-contractual disputes) arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England.

Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Insurance and delivery

ou will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

NET‑A‑PORTER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by NET‑A‑PORTER, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

The signature can be waived for domestic orders dispatched via UPS. When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that NET‑A‑PORTER can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. You authorise NET‑A‑PORTER to leave the package(s) at the shipping address without obtaining a signature and release and indemnify NET‑A‑PORTER from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. NET‑A‑PORTER is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Exchanges and Returns

ARRANGING YOUR EXCHANGE OR RETURN

You must request your exchange or return and send your unwanted items back to us within 28 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. Please refer to our Exchanges & Returns policy for further details on how to request your return.

RETURNING YOUR PURCHASE

Making a return for a refund, store credit, or exchange is easy using either our Domestic Returns or International Returns service. All items must be sent back to us within 28 days of receiving your order. For full details on how to return your purchase see our Exchanges & Returns policy.

EXCHANGES

Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns.

CANADIAN CUSTOMS - Canada Border Services Agency

YNAP Corporation is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from YNAP Corporation, I hereby authorize DHL Express (Canada) Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to YNAP Corporation, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from YNAP Corporation. Further, I also authorize DHL Express (Canada‎), Ltd. to forward any refund issued by the CBSA in my name, so that YNAP Corporation can be reimbursed.

OUR POLICY

Items should be returned unused and with all NET‑A‑PORTER and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email customercare.usa@net-a-porter.com if any of your purchases have been delivered without NET‑A‑PORTER tags.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing.

SHOES

All shoes should be tried on a carpeted surface before wear.

BEAUTY

Skincare, cosmetics and hair care must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note, fragrance, nail polish and aerosols are final sale and will not be returned due to restrictions by the Department of Transportation.

LINGERIE & SWIMWEAR

Briefs, swimming costumes, and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

TECHNOLOGY

Technology products should be returned in the original packaging.

PORTER MAGAZINE

Please note that issues of PORTER purchased from NET‑A‑PORTER.COM are non-returnable.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

FINAL SALE

Products marked as "Final Sale" cannot be returned or exchanged.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your NET‑A‑PORTER account or future orders being refused.

NON-NET‑A‑PORTER RETURNS

Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from NET‑A‑PORTER. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Care as soon as possible in order to arrange their return to you. In such circumstances, we will charge you an additional cost for returning these items. Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately.

We will keep non-NET‑A‑PORTER items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.

Intellectual property rights

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including NET‑A‑PORTER Software and all HTML and other code contained in this Site, shall remain at all times vested in NET‑A‑PORTER and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by NET‑A‑PORTER and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Content

In addition to the Intellectual property rights mentioned above, "Content" is defined as all information such as the "look and feel" of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this Site. NET‑A‑PORTER tries to ensure that the information on this site is accurate and complete. NET‑A‑PORTER does not warrant or represent that NET‑A‑PORTER's Content is accurate, error-free or reliable or that your use of NET‑A‑PORTER's Content will not infringe rights of third parties. Your use of the Web Site is at your risk. NET‑A‑PORTER does not warrant that the functional aspects of the Web Site or NET‑A‑PORTER's Content will be error free or that this Web Site, NET‑A‑PORTER Content or the server that makes it available are free of viruses or other harmful components. If your use of this Site, or NET‑A‑PORTER's Content results in the need for servicing or replacing property, material, equipment or data, NET‑A‑PORTER is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. NET‑A‑PORTER and its suppliers make no warranties about NET‑A‑PORTER Content, software text, downloads, graphics, and links, or about results to be obtained from using the Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. NET‑A‑PORTER reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that NET‑A‑PORTER is not liable to you or any third party for any such withdrawal.

Opinions expressed on NET‑A‑PORTER TV are the personal opinions of the authors and do not reflect the views of NET‑A‑PORTER. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to NET‑A‑PORTER a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but NET‑A‑PORTER does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail comments@net-a-porter.com. NET‑A‑PORTER reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of NET‑A‑PORTER and we accept no responsibility for any such views expressed in any media.

No commercial use

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Your activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Site.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.

Third party

We may include hyperlinks on this Site to other websites or resources operated by parties other than NET‑A‑PORTER, including advertisers. NET‑A‑PORTER has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. 

General

While NET‑A‑PORTER will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these TOS shall limit your rights as a consumer under the laws of the State of New York.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.

You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.

Digital Millenium Copyright Act

Idemnification

At our request, you agree fully to defend, indemnify and hold harmless NET‑A‑PORTER immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these TOS and your use of the Site and the Services.

General Legal Terms

  • (a) Complete Terms: The TOS constitute the whole legal agreement between you and NET‑A‑PORTER and govern your use of the Services and completely replace any prior agreements between you and NET‑A‑PORTER in relation to the Services. Notwithstanding the foregoing, you understand that NET‑A‑PORTER may make changes to the TOS from time to time. When these changes are made, NET‑A‑PORTER will make a new copy of the TOS available at http://www.net-a-porter.com. You agree that NET‑A‑PORTER is under no obligation to provide you with notices regarding changes to the TOS. You understand that it is your responsibility to check the TOS regularly for changes.
  • (b) Modifications to the Services: NET‑A‑PORTER is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which NET‑A‑PORTER provides may change from time to time without prior notice to you. You further acknowledge and agree that NET‑A‑PORTER may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at NET‑A‑PORTER's sole discretion, without prior notice to you.
  • (c) Confidentiality: You understand that NET‑A‑PORTER grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. NET‑A‑PORTER reserves the right to revoke these exceptions either generally or in specific cases.
  • (d) Liability in the Event of Breach: You agree that you will comply with all of the provisions of the TOS. You understand that you are solely responsible for (and that NET‑A‑PORTER has no responsibility to you or to any third party for) any breach of your obligations under the TOS and for the consequences including any loss or damage which NET‑A‑PORTER may suffer) of any such breach.
  • (e) Rights Not Waived: You agree that if NET‑A‑PORTER does not exercise or enforce any legal right or remedy which is contained in the TOS (or which NET‑A‑PORTER has the benefit of under any applicable law), this will not be taken to be a formal waiver of NET‑A‑PORTER's rights and that those rights or remedies will still be available to NET‑A‑PORTER.
  • (f) Severability: If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these TOS is invalid, then that provision will be removed from the TOS without affecting the rest of the TOS. The remaining provisions of the TOS will continue to be valid and enforceable.
  • (g) Governing Law: The TOS, and your relationship with NET‑A‑PORTER under the TOS, shall be governed by the laws of the State of New York. You and NET‑A‑PORTER agree to submit to the exclusive jurisdiction of the State and Federal courts in New York City, New York, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise.
  • (h) Violation of TOS: Please report any violations of the TOS by emailing customercare.usa@net-a-porter.com.
  • (i) Independent Relationship: You and NET‑A‑PORTER are independent contractors, and these TOS, including but not limited to submission or distribution of any Content you created, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and NET‑A‑PORTER. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set forth in the TOS. Neither party shall in any manner advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liabilities or obligations on behalf of, or in the name of, the other party, unless specifically provided for in the TOS.

Subscription Terms and Conditions

We may use third parties to prepare, publish and distribute PORTER magazine. If you previously had a paid subscription to PORTER magazine or bought one as a gift, we will send any future publications to the original address provided unless we are told otherwise.

To find out more about how we use your data, view our Privacy Policy.

For more information or to ask about recent changes to PORTER magazine, refer to our frequently asked questions or email subscription@porter.com.

First Time App Purchase

Use promo code LOVEAPP to get 10% off your first NET‑A‑PORTER order placed via the NET‑A‑PORTER App, subject to these T&Cs:

  • This promotion is run by YNAP Corporation trading as “NET‑A‑PORTER”;
  • To redeem this offer, enter the promo code at checkout on your first order from NET‑A‑PORTER via the App;
  • This offer is available on eligible orders placed via the NET‑A‑PORTER App from 0:01 am GMT on 5 February 2020 and will expire once you have placed your first NET‑A‑PORTER order;
  • The promo code only applies to first time orders via the App with no minimum spend. Brand and product restrictions apply, please see a full list here: View full list of exclusions;
  • This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards);
  • This offer is non-transferable, non-exchangeable and no cash alternative is offered
  • NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice
  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

Need help? Email customercare@net-a-porter.com or +1 877 678 9627

Second Purchase Discount

Use your promo code to get 15% off your second NET‑A‑PORTER order, subject to these terms and conditions (“T&Cs):

  • This promotion is run by YNAP Corporation trading as “NET‑A‑PORTER”
  • To redeem this offer, enter the promo code at checkout on your second order from NET‑A‑PORTER.
  • This promo code is activated for eligible orders from the moment you receive the promo code and will expire once you have placed your second NET‑A‑PORTER order
  • The promo code only applies to second orders with no minimum spend. Brand and product restrictions apply (including but not limited to Balenciaga, Valentino, fine jewellery and watches. View full list of exclusions)
  • This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale / reduced items, gift cards and store credit)
  • Customers who redeemed the “First Time Shopper 15% off” promotion on NET‑A‑PORTER are not eligible for this promotion
  • NET‑A‑PORTER reserves the right to revoke, cancel and/or amend the offer and these T&Cs at any time and without notice
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

Need help? Email customercare@net-a-porter.com or call +1 877 678 9627

SS20 Spend and Save

Receive a $50 USD gift voucher for every $500 USD you spend with NET‑A‑PORTER subject to these Terms and Conditions (“T&Cs”):

  • This offer is run by YNAP CORPORATION trading as “NET‑A‑PORTER”
  • This offer is available on eligible orders placed during the “Offer Period”: from 00:01 EST on 25 June 2020, up to and including 23:59 EST on 16 July 2020
  • For every $500 USD you spend with NET‑A‑PORTER, you will receive a $50 USD gift voucher. Any spend under the qualifying threshold will not receive a gift voucher
  • You must be logged in to your NET‑A‑PORTER account and will receive the gift voucher to the email address registered with NET‑A‑PORTER within six (6) weeks following the end of the Offer Period
  • This promotion may be used multiple times within the Offer Period and there is no limit on the amount you can spend. The total voucher amount you will receive is based on total spend over the Offer Period. This includes taxes and duties but does not include shipping costs or any returned items. Items that are cancelled or returned will not count towards your spend threshold or gift voucher value
  • Once received, the gift voucher must be registered and added to your NET‑A‑PORTER account within two (2) months
  • This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards) however, markdown products are included
  • This offer is non-transferable, non-exchangeable and no cash alternative is offered
  • We reserve the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice
  • In the event of a dispute regarding the offer, our decision is final and no correspondence or discussion shall be entered into
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering the offer, please refer to our Privacy Policy

Need help? Email customercare@net-a-porter.com call +1 877 678 9627.

15% off Podcast Promotion

Listeners of the NET‑A‑PORTER podcast “Pieces of Me” can use promo code PODCAST15 to enjoy 15% off their next purchase at NET‑A‑PORTER, subject to the following Terms and Conditions:

  • This promotion is run by YNAP Corporation and its affiliates trading as “NET‑A‑PORTER” with its principal office at 100 Fifth Avenue
  • To redeem this offer, go to ww.net-a-porter.com and enter the promo code PODCAST15 at checkout
  • This promotion is valid on eligible orders placed from 06:00 EDT on 12 March 2020 until 19:59 EDT on 31 August 2020
  • Brand and product restrictions apply. View full list of exclusions
  • This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including SALE and the purchase of gift cards). It is non-transferable, non-exchangeable and no cash alternative is offered
  • All purchase are subject to NET‑A‑PORTER’s standard Terms and Conditions of purchase, which can be found at ww.net-a-porter.com
  • NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the promotion and these Terms and Conditions at any time and without notice, subject to applicable law
  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

Need help? Email customercare@net-a-porter.com or call +1 877 678 9627 from the US or +44 330 022 5700 internationally

SS20 Sale

Enjoy discounts on selected sale products on NET‑A‑PORTER subject to these Terms and Conditions (“T&Cs”):

  • This Sale is run by YNAP CORPORATION trading as “NET‑A‑PORTER”
  • The Sale only applies to selected products in the ‘Sale’ section of our website and app
  • Brand and product restrictions apply. View full list of exclusions
  • We reserve the right to amend the list of brands and/or products included in the Sale from time to time
  • The discount applicable to each product shall be as set out on our website and app. No further discount will be given on Sale items (either before or after they have been purchased), unless otherwise applied at NET‑A‑PORTER’s discretion
  • Sale items are subject to availability of stock
  • The discount on Sale items is non-transferable, non-exchangeable and no cash alternative is offered
  • We reserve the right at our discretion to revoke, suspend, cancel and/or amend the Sale and these T&Cs at any time and without notice
  • In the event of a dispute regarding the Sale, our decision is final, and no correspondence or discussion shall be entered into
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.

Need help? Email customercare@net-a-porter.com call +1 877 678 9627

SS20 Spend and Save

Receive a $50 USD gift voucher for every $500 USD you spend with NET‑A‑PORTER subject to these Terms and Conditions (“T&Cs”):

  • This offer is run by YNAP CORPORATION trading as “NET‑A‑PORTER”
  • This offer is available on eligible orders placed during the “Offer Period”: from 00:01 EST on 25 June 2020, up to and including 23:59 EST on 16 July 2020
  • For every $500 USD you spend with NET‑A‑PORTER, you will receive a $50 USD gift voucher. Any spend under the qualifying threshold will not receive a gift voucher
  • You must be logged in to your NET‑A‑PORTER account and will receive the gift voucher to the email address registered with NET‑A‑PORTER within six (6) weeks following the end of the Offer Period
  • This promotion may be used multiple times within the Offer Period and there is no limit on the amount you can spend. The total voucher amount you will receive is based on total spend over the Offer Period. This includes taxes and duties but does not include shipping costs or any returned items. Items that are cancelled or returned will not count towards your spend threshold or gift voucher value
  • Once received, the gift voucher must be registered and added to your NET‑A‑PORTER account within two (2) months
  • This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards) however, markdown products are included
  • This offer is non-transferable, non-exchangeable and no cash alternative is offered
  • We reserve the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice
  • In the event of a dispute regarding the offer, our decision is final and no correspondence or discussion shall be entered into
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering the offer, please refer to our Privacy Policy

Need help? Email customercare@net-a-porter.com call +1 877 678 9627.