Frequently Asked Questions
Frequently Asked Questions
Do I need to set up an account to place an order?
I've forgotten my password. What should I do?
How do I know that the products you sell are authentic?
Which size should I choose?
How do I know if an item is in stock?
What payment methods does NET-A-PORTER accept?
Is it safe to use my credit card online at NET-A-PORTER?
Why do I need to re-enter my credit card details when I add a new address?
How do I remove saved credit card details?
Which countries does NET-A-PORTER ship to?
Does NET-A-PORTER ship to Post Office boxes or Freight Forwarding addresses?
Why are shipping restrictions applied to some items?
How do I change currency?
How much duties and taxes will I have to pay?
Does NET-A-PORTER ship to multiple addresses?
How soon can I get my order and how much will it cost?
What packaging will my order be shipped in?
Is my package insured?
Do I need to sign for my order?
Can I change my shipping address after my order has been dispatched?
Can I add items to an existing order?
How will I know you received my order & when will payment be deducted?
Can I track my order?
Where is my order?
How do I return or exchange an item?
Will I be refunded the full value of my order?
Does NET-A-PORTER have seasonal sales?
Is my personal information kept private?
What are cookies? Should I be worried about them?
What is FTBC and how do I get involved?
How much of the price of my t-shirt will be donated to FTBC?
What is the difference between a virtual gift card and a printed gift card?
How do I buy a gift card?
Can I choose the amount I would like to give?
Can I update my gift card details once I have placed my order?
Will I have to pay tax/duty on my gift card?
Can I use a promotional code to purchase a gift card?
Is there a limit on how many gift cards I can buy?
I would like to order multiple gift cards. Can I ship them to different addresses?
How will I know if my gift card has been sent?
I ordered a printed gift card and it hasn't arrived yet, where is it?
I ordered a virtual gift card and it hasn't arrived yet, where is it?
How do I redeem a gift card?
What do I do if I have been given a gift card in foreign currency?
I can't use my gift card, what should I do?
Can I return a gift card?
Can I use a promotional code to purchase a gift card?
HOW DO I MAKE A PURCHASE?
Shopping at NET-A-PORTER is easy:- If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing the MAGAZINE section or directly by designer.
- Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
- Click on 'PROCEED TO PURCHASE' to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you can shop at NET-A-PORTER without creating an account.However, register with us and you'll be able to enjoy the following benefits through your NET-A-PORTER account:
- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Build a customized Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists and take them wherever you go!
- Add sold out items to your Wish List so you can see if more stock arrives
- Save your address and card details so you can shop even quicker next time
- Manage your account details, address book and email preferences
I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your password via email.Back to top
HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.Please note that we are unable to comment on the authenticity of any items not purchased from NET-A-PORTER.
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Which size should I choose?
All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'size conversion chart' link which you will find on every product page.As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the 'size & fit' tab on every product page.
In addition, our customer care team can answer all your questions on sizing and fit - simply email customercare.usa@net-a-porter.com for advice.
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How do I know if an item is in stock?
All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.If the product you want to buy is out of stock, please email customercare.usa@net-a-porter.com to find out if there is a waiting list for that item (you will need to be a registered user). Waiting lists are only available for current season collections that have sold out, and do not apply to sale items.
You can also register interest for items previewed in our editorial features, and will receive email notification when they arrive in stock.
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What payment methods does NET-A-PORTER accept?
We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards. Payment is only debited from your card at time of dispatch.Back to top
Is it safe to use my credit card online at NET-A-PORTER?
At NET-A-PORTER, your personal online security is important to us. We use ChasePaymentech, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at NET-A-PORTER. For additional security, we have introduced MasterCard® SecureCode. This service enhances your existing Maestro card against unauthorised use by prompting you for a private password every time you make a purchase with us. To use this service, you must first register with the bank or other organisation that issued your card. To find out more click here to visit the MasterCard® SecureCode website.If you prefer, you may place your order by telephone with our Customer Care team.
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Why do I need to re-enter my credit card details when I add a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.Back to top
How do I remove saved credit card details?
There are two ways to remove previously saved credit card details:1) Edit or add a new shipping or billing address
2) During your next purchase, simply unselect the option "remember my payment details" on the payment page.
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Which countries does NET-A-PORTER ship to?
NET-A-PORTER ships to 170 countries worldwide, as listed below:Back to top
Does NET-A-PORTER ship to Post Office boxes or Frieght Forwarding addresses?
Please note that we are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses, which includes Aramex addresses.Back to top
Why are shipping restrictions applied to some items?
Due to international trading agreements and regulations, NET-A-PORTER.COM is obliged to adhere to particular shipping restrictions.As a result, we are unable to dispatch items made of exotic skins to California and outside of the United States. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries.
If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the United States, excluding California.
For more information, please read our Shipping information.
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How do I change currency?
You are currently viewing the UNITED STATES version of our website, serving the United States, Canada and Latin America. By default your order will be charged in US Dollars.To change currency, simply click on the 'change' icon on the top left corner of the website and select your country from the list of shipping destinations, or click here.
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How much duties and taxes will I have to pay?
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.If you are shipping within the USA, sales tax will only be charged on orders shipped to New York and New Jersey. No other tax or import duty will be applied to orders shipped within the USA. (Please note that all non-customs related local taxes are the customer's responsibility. NET-A-PORTER is not responsible for reporting or paying additional local taxes to states, such as Use Tax.)
Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price. To view the most accurate price for your shipping destination, you will need to select your country (see previous question).
However, if a DDU (Delivery Duty Unpaid) destination is selected, taxes and duties will not be included in your final purchase price. You will instead be invoiced by our shipping partner, DHL, and be liable for all charges applied to your order. In addition, should you need to make an exchange, you would also be charged taxes and duties on the replacement item.
NET-A-PORTER will always seek customer confirmation prior to dispatching first-time orders to DDU destinations.
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The list above is not the complete list of DDU countries. If you are not sure if we ship to your country, please send an email listing the items you wish to purchase to shipping.usa@net-a-porter.com.
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Does NET-A-PORTER ship to multiple addresses?
Unfortunately, you may only ship to one address per order.If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact specialorders.usa@net-a-porter.com for assistance.
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How soon can I get my order and how much will it cost?
We deliver to 170 countries around the world, and offer different shipping options to meet your needs - as listed below:
| Destination | Service | Cost | ||
| United States | Ground | $12.50 | 3-5 working days | |
| Express | $20.00 | 1-2 working days | ||
| . | New York Premier* | $25 + tax | Same day | |
| Canada | Canada Express | $20 + tax | 1-2 working days | |
| Americas | International Express | $35 + tax | 3-5 working days | |
| Rest of the World | International Express | $55 + tax | 3-5 working days |
*Only available for Manhattan, Queens and Brooklyn
New York Premier, our same day delivery service operates seven days a week, between 12pm-8pm.
| Delivery options | Order cut off time | Same day delivery time |
| Anytime | 1pm Monday-Friday (1pm on weekends) |
From 12pm-8pm (seven days a week) |
| Business hours | 10am Monday-Friday | By 5pm Monday-Friday |
| Contact me | 1pm Monday-Friday (1pm on weekends) |
Delivery between 12pm-8pm (seven days a week) |
Domestic orders will be delivered 9am-8pm on weekdays and Canada Express and International Express orders will be delivered 9am-8pm on weekdays.
All domestic shipments are handled by UPS, and all international orders are delivered via DHL with the exception of our New York Premier service. Please be aware that all orders must be signed for upon receipt.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address verification.
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What packaging will my order be shipped in?
Your order will be delivered to you in our luxurious signature black boxes* which not only look fabulous, but make the perfect storage solution! However, New York Premier orders will be delivered in NET-A-PORTER carrier bags (unless the gift option has been selected) and shoes will be delivered in the original designer packaging, rather than a NET-A-PORTER box.If you would prefer reduced or unbranded packaging please select our 'basic packaging' option during checkout - your items will remain adequately protected during transit (this option is not available for New York Premier orders).
Keep all your NET-A-PORTER purchases hidden from inquisitive eyes with our 'discreet packaging' option (currently only available for New York Premier orders). Your items will arrive in an unbranded, recycled brown paper bag with no indication of what's inside.
Please note that all sale orders will be shipped in basic packaging.
*We are unfortunately only able to include one box per order.
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Is my package insured?
All items are insured against theft and accidental damage whilst in transit from NET-A-PORTER to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
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Do I need to sign for my order?
A signature requirement can be waived for packages delivered by UPS, however, you will still be required to sign for all international orders delivered by DHL and our same-day service, New York Premier. More informationBack to top
Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.Back to top
Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.Back to top
How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received.Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
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Can I track my order?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status.Back to top
Where is my order?
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, NET-A-PORTER is not responsible for any delays caused by destination customs clearance processes.Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status.. If you are not registered, why not sign up now so you can track future orders?
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How do I return or exchange an item?
Making a return or exchange is easy using our free collection service. Just make sure you request your Returns Merchandise Authorization (RMA) number within 14 days of receiving your order.
RECEIVING YOUR RMA
- Sign into your account and under My Orders, select the order number containing the items you would like to return.
- Click on the CREATE A RETURN/EXCHANGE button and choose the reason why you want send your item(s) back. If an item is faulty, please provide details why.
- If you'd like to exchange an item because the fit isn't right, choose the replacement size.
- Check the box to agree with our returns policy. You will then receive an email containing your RMA number which is valid for 14 days.
RETURNING YOUR PURCHASE
- Book a free collection with UPS by calling 1 800 823 7459. Alternatively, drop your shipment off at your local UPS store or at any UPS facility. To find your nearest store visit www.ups.com. New York Premier customers will be contacted by the Premier team to arrange a collection.
- For domestic returns service, select the 'Second Day Air' option and quote our account number provided with your RMA. You will also need your tracking number which begins with '1Z'.
- Complete and sign a copy of the returns proforma invoice enclosed with your order and include it with your return.
- Then attach the UPS label on the outside of the box and seal your package for the driver to collect.
Domestic returns service:
- Book a free collection with DHL. To find the telephone number of your nearest DHL, visit www.dhl.com.and select your country. Please give our account number as stated in your RMA email.
- Sign four copies of the returns proforma invoice that you received with your order (and fill in the DHL air waybill if applicable).
- Then leave your package open until the driver has checked the contents.
International returns service:
You'll be notified by email once your return has been received and processed.
It's free to exchange items for a different size. If you are based outside the United States, shipping is free but you will need to pay
duties and taxes on the replacement item.
To exchange an item, simply specify the new size you require at the time of requesting your RMA and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
Items should be returned new, unused and with all garment tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
*Free collection does not apply to items returned from a different country to the original shipping destination.
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Will I be refunded the full value of my order?
All correctly returned products will either be refunded to the purchaser's credit card or NET-A-PORTER account, and will exclude shipping costs.If your order has been sent to a destination within New York, all sales taxes will be refunded.
Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this is not guaranteed for all countries,we recommend hiring a customs broker if you wish to claim back duties on returned merchandise.
Please be aware that it can take up to 10 days for the refund to appear in your account.
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Does NET-A-PORTER have seasonal sales?
NET-A-PORTER, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING, BAGS, SHOES and ACCESSORIES pages in the top navigation bar. Please note that NET-A-PORTER cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.Back to top
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.To register at NET-A-PORTER, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that NET-A-PORTER may use your contact details to inform you of the latest arrivals from your favorite designers and fabulous new services via email. If you would prefer not to receive these updates, please email unsubscribe@net-a-porter.com.
Click here to read our Privacy Policy in full.
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What are cookies? Should I be worried about them?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.Registered customers who have cookies enabled will be automatically recognized when they visit NET-A-PORTER.COM - your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.
When you proceed to purchase your name will show in the email address field. However, you will still be prompted to enter your password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.
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What is FTBC and how do I get involved?
In September 2007, NET-A-PORTER launched a 12 month initiative with Fashion Targets Breast Cancer ® (FTBC) to raise funds for and increase awareness of breast cancer worldwide.You can contribute by purchasing an exclusive FTBC polo shirt designed by Ralph Lauren for $55.
When placing an order on the NET-A-PORTER website, you can also donate £5. Once the 'DONATE NOW' button has been pressed, the sale will be processed. This transaction will not appear on your order confirmation receipt or email but will be shown on your card statement as 'FTBC DONATION'. Please note all donations are non-refundable.
To find out more, visit the FTBC section on our website featuring useful facts and links, plus behind the scenes video footage of the ad campaign.
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How much of the price of my t-shirt will be donated to FTBC?
All net proceeds from these t-shirts will be donated to FTBC, which operates in the UK, US, Australia, Brazil, Canada, Cyprus, Greece, Ireland, Japan, Portugal and Turkey.If you are purchasing from a destination other than the above 13 countries, your donation will go to an affiliated FTBC charity in your country.
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What is the difference between a virtual gift card and a printed gift card?
A printed gift card can be sent directly to the recipient or delivered to your address so you can give it to them yourself. Each printed gift card arrives in one of our signature black boxes tied with luxury NET-A-PORTER.COM ribbon.
A virtual gift card is emailed directly to the recipient and a delivery receipt is sent to you for your reference.
Back to topHow do I buy a gift card?
You can buy a NET-A-PORTER gift card in US Dollars (USD). Simply choose from the following options:
PRINTED GIFT CARD
- Choose how much you would like to give
- Type in the recipient's name
- Add a personal message
- You can amend your gift card details and message when the item is in your shopping bag
- Type in the recipient's delivery address (or your address if you would like to give it to them yourself)
- Delivered in NET-A-PORTER signature packaging
VIRTUAL GIFT CARD
- Choose how much you would like to give
- Type in the recipient's email address
- Type in the recipient's name
- Add a personal message
- You can amend your gift card details and message when the item is in your shopping bag
- Emailed directly to the recipient and a delivery receipt will be sent to you
For further assistance please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
Back to topCan I choose the amount I would like to give?
There are fixed denominations for both printed and virtual gift cards. However, you can purchase multiple gift cards to achieve your desired amount. The denominations are as follows:
PRINTED:
$50
$100
$200
$300
$500
$750
$1,000
$1,250
$1,500
VIRTUAL:
$50
$100
$150
$200
$250
$300
$350
$400
$450
$500
$550
$600
$650
$700
$750
$800
$850
$900
$950
$1,000
$1,050
$1,100
$1,150
$1,200
$1,250
$1,300
$1,350
$1,400
$1,450
$1,500
Can I update my gift card details once I have placed my order?
If you would like to amend your gift voucher after it has been dispatched, please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
How soon can I get my order and how much will it cost?
We deliver to 170 countries around the world, and offer different shipping options to meet your needs as listed below.
| Destination | Service | Cost | ||
| United States | Ground | $12.50 | 3-5 working days | |
| Express | $20.00 | 1-2 working days | ||
| . | New York Premier* | $25 + tax | Same day | |
| Canada | Canada Express | $20 + tax | 1-2 working days | |
| Americas | International Express | $35 + tax | 3-5 working days | |
| Rest of the World | International Express | $55 + tax | 3-5 working days |
*Only available for Manhattan, Queens and Brooklyn
New York Premier, our same day delivery service operates seven days a week, between 12pm-8pm.
| Delivery options | Order cut off time | Same day delivery time |
| Anytime | 1pm Monday-Friday (1pm on weekends) |
From 12pm-8pm (seven days a week) |
| Business hours | 10am Monday-Friday | By 5pm Monday-Friday |
| Contact me | 1pm Monday-Friday (1pm on weekends) |
Delivery between 12pm-8pm (seven days a week) |
Same day delivery is guaranteed for orders made within the cut off times mentioned above. Orders placed after this time will be delivered the following day.
Domestic orders will be delivered 9am-8pm on weekdays and Canada Express and International Express orders will be delivered 9am-5pm on weekdays.
All domestic shipments are handled by UPS, and all international orders are delivered via DHL with the exception of our New York Premier service. Please be aware that all orders must be signed for upon receipt.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address verification.
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Will I have to pay tax/duty on my gift card?
You do not have to pay tax/duty when purchasing a gift card.
Back to topCan I use a promotional code to purchase a gift card?
Only free shipping promotional codes can be used when purchasing a gift card.
Back to topIs there a limit on how many gift cards I can buy?
You can purchase multiple gift cards. If you are sending them to the same address, simply change the recipient's details where applicable and keep adding to your shopping bag.. If you would like to buy 5 or more vouchers, please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
Back to topI would like to order multiple gift cards. Can I ship them to different addresses?
Yes. However, you will need to repeat the purchasing process and pay shipping charges for each address a gift card is sent to.
How will I know if my gift card has been sent?
For both virtual and printed gift cards you will receive a dispatch notification email in your inbox.
Back to topI ordered a printed gift card and it hasn't arrived yet, where is it?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status. For further assistance please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
Back to topI ordered a virtual gift card and it hasn't arrived yet, where is it?
If you have not received a dispatch notification via email, please check your junk/spam folder. Alternatively, please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
Back to topHow do I redeem a gift card?
- You need to be registered with us to redeem a gift card. If you haven't done so already, sign up for a NET-A-PORTER account
- Once you are signed in, simply select My Account and under My Gift Cards enter your gift card code to activate it
- Your gift card amount will then be automatically deducted as payment on your next order
- Alternatively, you could choose to redeem the gift card on the payment page
Please note:
- If you are placing an order and your gift card exceeds the total order amount, the remaining balance will automatically be updated in your NET-A-PORTER account
- If your order exceeds the value of the gift card, the remaining balance must be paid by credit or debit card. However, if you have existing store credit on your account this can be redeemed for the remaining balance of your order
- If the remaining balance exceeds the value of your store credit as well, you must pay the remaining balance by credit or debit card
- You can check your balance and full details of each credit and debit that you have made by signing in, selecting My Account and then My Gift Cards
What do I do if I have been given a gift card in foreign currency?
To convert vouchers bought in British Pounds (GBP) or Euros (EUR) into Dollars (USD) please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
Back to topI can't use my gift card, what should I do?
For assistance redeeming gift cards, please email customercare.usa@net-a-porter.com or call + 1 877 6789 NAP (627), 24 hours a day, seven days a week.
Back to topCan I return a gift card?
Gift cards are non transferable and may not be returned or redeemed for cash.
Can I use my gift card to pay for shipping, delivery and/or taxes?
You can use your gift card to cover all purchasing costs.
Back to topCan I use a promotional code to purchase a gift card?
Only free shipping promotional codes can be used when purchasing a printed gift card.
For further information about gift cards, please see our Terms and Conditions
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