Become part of NET‑A‑PORTER’s rewards program subject to these terms and conditions (‘T&Cs’). By participating in NET‑A‑PORTER’s rewards program you agree to be bound by these T&Cs.

NET‑A‑PORTER’s rewards program (‘NET‑A‑PORTER Rewards’ or ‘Program’) is operated by YOOX NET‑A‑PORTER GROUP SpA and/or its affiliates.

Becoming part of NET‑A‑PORTER Rewards

To be enrolled in NET‑A‑PORTER Rewards you must register an account on NET‑A‑PORTER as set out in our Registration and Account Terms&Conditions.

As soon as you are enrolled in NET‑A‑PORTER Rewards, you can start acquiring rewards with your purchases and, based on your eligible purchases, you will be added on to the appropriate tier as further detailed below. You can check your Reward tier level at any time in the Rewards Hub in your NET‑A‑PORTER account. If you have multiple NET‑A‑PORTER accounts, these will not be merged, and you will appear as a separate customer for each account and each account could be attributed to a different tier level as applicable.

To welcome you as part of NET‑A‑PORTER Rewards and to inform you each time you have reached the next Rewards tier, we will send you a service communication via email or another channel we consider appropriate. From time to time, we may also send you other service communications relevant to your participation in NET‑A‑PORTER Rewards (for example, in case of substantial updates to these Terms&Conditions).

You can leave the Programme at any time by heading to the Preference Centre in your account and unselecting the box for rewards account under ‘Rewards Programme Preferences’.

If you close your NET‑A‑PORTER account, you will be automatically unsubscribed from NET‑A‑PORTER Rewards. This means that all NET‑A‑PORTER Rewards value will be removed from your account and you will lose your tier status. If you later create a new account, your NET‑A‑PORTER Rewards participation will reset from the date on which you make a new account, as if you are a new participant. You will not be able to reinstate your previous Rewards value on this new account.

Staff and contractors of NET‑A‑PORTER and its affiliates are not eligible to participate in NET‑A‑PORTER Rewards.

Eligible Purchases

NET‑A‑PORTER Rewards value is acquired by making purchases on NET‑A‑PORTER while logged onto your NET‑A‑PORTER account (‘Rewards Value’). NET‑A‑PORTER Rewards Value will be calculated based on the monetary amount that is paid by you for an order (excluding cancelled orders, returns, delivery fees, taxes or duties). A NET‑A‑PORTER Rewards eligible purchase ('Eligible Purchase’) does not include any value attributed to a purchase (or part of a purchase) made using gift vouchers, store credit, promo codes, delivery costs or any other NET‑A‑PORTER promotional discount. We have sole discretion over determining which purchases are Eligible Purchases for the purposes of the NET‑A‑PORTER Rewards.

Rewards Value can only be earned on Eligible Purchases which are not returned or cancelled. Rewards Value acquired will be applied to your account monthly, however please note that order values will not be added until their returns window has expired. The returns window is indicated in NET‑A‑PORTER’s website terms and conditions. We may amend such period at our sole discretion at any time without notice. Any amendment will be binding upon publication on NET‑A‑PORTER’s website. Make sure you regularly check the most recent version of our website terms and conditions and these T&Cs for the latest updates.

All purchases made on NET‑A‑PORTER must be for personal and not commercial use.

Tiers

These T&Cs govern the following four NET‑A‑PORTER Rewards tier threshold values:

• GBP (£)

Bronze (£0.00-£999.99), Silver (£1,000.00-£4,999.99), Gold (£5,000.00-£9,999.99) and EIP (£10,000.00 +).

Spend value is calculated in GBP (£) in the UK, Albania, Algeria, Andorra, Azerbaijan, Bosnia and Herzegovina, Botswana, Cape Verde, Comoros, Egypt, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guernsey, Iceland, Israel, Jersey, Jordan, Kazakhstan, Kenya, Lebanon, Lesotho, Lichtenstein, Macedonia, Madagascar, Malawi, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Namibia, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, South Africa, Swaziland, Tanzania, Togo, Tunisia, Cook Islands, Laos, Maldives, Nepal and French Polynesia.

• EUR (€)

Bronze (€0.00 - €1,199.99), Silver (€1,200.00 - €5,999.99), Gold (€6,000.00 -€11,999.99), and EIP (€ 12,000.00+).

Spend value is calculated in EUR (€) in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, or Turkey.

• USD ($)

Bronze ($0.00-$1,199.99), Silver ($1,200.00-$5,999.99), Gold ($6,000.00-$11,999.99) and EIP ($12,000.00 +).

Spend value is calculated in USD ($) in the US, Oman, Bahrain, Jamaica, French Guiana, Falkland Islands, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador Bangladesh, Bhutan, Brunei, Cambodia, Fiji, Grenada, Guam, Guatemala, Guyana, Honduras, India, Indonesia, Japan, Macau SAR China, Malaysia, Martinique, Mongolia, Montserrat, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Suriname, Taiwan China, Thailand, Timor Leste, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uruguay, Vanuatu, Venezuela, Vietnam, British Virgin Islands, or US Virgin Islands.

• AUD ($)

Bronze ($0.00-$1,999.99), Silver ($2,000.00-$9,999.99), Gold ($10,000.00-$19,999.99) and EIP ($20,000.00+).

Spend value is calculated in AUD ($) in Australia.

• HKD ($)

Bronze ($0.00-$9,999.99), Silver ($10,000.00-$49,999.99), Gold ($50,000.00-$99,999.99) and EIP ($100,000.00 +).

Spend value is calculated in HKD ($) in Hong Kong, SAR China.

• AED

Bronze (0.00-4,599.99), Silver (4,600.00-22,299.99), Gold (23,000.00-44,999.99) and EIP (45,000.00 +).

Spend value is calculated in AED in the United Arab Emirates.

• KWD

Bronze (0.00-399.99), Silver (400.00-1,999.99), Gold (2,000.00-3,999.99) and EIP (4,000.00 +).

Spend value is calculated in KWD in Kuwait.

• QAR

Bronze (0.00-4,599.99), Silver (4,600.00-22,999.99), Gold (23,000.00-45,999.99) and EIP (46,000.00 +).

Spend value is calculated in QAR in Qatar.

• SAR

Bronze (0.00-4,599.99), Silver (4,600.00-22,999.99), Gold (23,000.00-45,999.99) and EIP (46,000.00 +)

Spend value is calculated in SAR in Saudi Arabia.

These T&Cs govern the Bronze, Silver, Gold and EIP tiers only. If you qualify for the Platinum EIP tier (£50,000 + in a calendar year or equivalent value based on the currency in use in your location), one member of our Personal Shopping team will reach out to provide you with full details about your rewards and any conditions attached to redeeming these.

As soon as you enrol in the Programme, you will be added on to the Bronze tier; you will stay in the Bronze tier until you move up to a higher tier.

Once you have accrued enough Rewards Value to take you to the next tier, and the value of any Eligible Purchases has been applied to your account in accordance with these T&Cs, we will automatically move you up. This may take place at any time during a calendar year. Once you have been moved up, you will stay in the new tier until the end of that calendar year and for the whole following calendar year, unless you are further moved up a tier. In January of each calendar year, your tier will be assessed based on your spend value of the previous calendar year. If your spend value in the previous calendar year meets the threshold of the tier you are currently in, we will confirm you in the same tier for the whole new calendar year (unless you are further moved up a tier). If your spend value in the previous calendar year no longer meets the threshold of the tier you are currently in, we will move you down to the tier that is reflective of your spending. However we will not move you down before you have enjoyed the benefits of your tier for at least a full calendar year. You can find an example in our FAQs.

Each tier unlocks additional or better rewards, such as exciting discounts, early sale access, shipping rewards, welcome rewards and your annual birthday reward. Each reward may be subject to additional and specific terms and conditions as indicated on your Loyalty Hub.

General Rewards Information

You should ensure that the contact information on your NET‑A‑PORTER account relates to you (the owner of the account), is accurate and up-to-date. We will not be responsible for any NET‑A‑PORTER Rewards Value which is not applied to your account as a result of inaccurate details provided by you.

All orders placed on NET‑A‑PORTER will be subject to NET‑A‑PORTER’s website terms and conditions, which can be found here.

NET‑A‑PORTER Rewards value is non-transferable, non-exchangeable and no cash alternative is available.

We may review and amend the benefits and tier thresholds at our sole discretion at any time.

We reserve the right to refuse, close or merge additional NET‑A‑PORTER accounts at any time.

In the event of a dispute regarding NET‑A‑PORTER Rewards or these T&Cs, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into.

We may cancel, withdraw or alter these T&Cs and the NET‑A‑PORTER Rewards programme or benefits at any time without notice. We will communicate material changes to you.

We reserve the right to close your account or remove you from NET‑A‑PORTER Rewards at any time if we reasonably believe you have been acting fraudulently or in breach of these T&Cs.

If you require further assistance, please contact us.