Customer Care

Terms & Conditions

Customer Care

Terms & Conditions

Customer Care

Terms & Conditions

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10% DISCOUNT FULL PRICE PROMOTION

For customers shopping from the UK, Europe and Africa, please see the following terms and conditions:

You are entitled to receive 10% off full price items on NET‑A‑PORTER, subject to these Terms and Conditions (“T&Cs”):

  • This promotion is run by THE NET‑A‑PORTER GROUP LIMITED trading as “NET‑A‑PORTER”.
  • The offer is automatically applied at checkout, provided you are logged into your account using the same email address to which the promotional email was sent.
  • This offer is only eligible to the recipient of the promotional email.
  • This offer is available on eligible orders placed from 00:00 BST on 5 August 2021, up to and including 23:59 BST on 31 August 2021 (the "Promotion Period").
  • This offer is not available on the following brands and products: https://www.net‑a‑porter.com/content/help/brand-exclusions/
  • This offer may be used multiple times on eligible orders within the Promotion Period, with no minimum spend.
  • This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). This offer excludes sale items.
  • All purchases made on NET‑A‑PORTER using this offer must be for personal and not commercial use.
  • Staff, contractors and employees of NET‑A‑PORTER and its affiliates are not eligible to participate in this promotion.
  • This offer is non-transferable, non-exchangeable and no cash alternative is offered.
  • NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into.
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy: https://www.net‑a‑porter.com/content/help/privacy-policy/
  • Need help? Email customercare@net‑a‑porter.com or call us on the following details below: 0800 044 5700 from the United Kingdom or +44 330 022 5700 internationally.

 

For customers shopping from the Asia Pacific, please see the following terms and conditions:

You are entitled to receive 10% off full price items on NET‑A‑PORTER, subject to these Terms and Conditions (“T&Cs”):

  • This promotion is run by THE NET‑A‑PORTER GROUP ASIA PACIFIC LIMITED trading as “NET‑A‑PORTER”.

  • The offer is automatically applied at checkout, provided you are logged into your account using the same email address to which the promotional email was sent.

  • This offer is only eligible to the recipient of the promotional email.

  • This offer is available on eligible orders placed from 00:00 BST on 5 August 2021, up to and including 23:59 BST on 31 August 2021 (the "Promotion Period").

  • This offer is not available on the following brands and products: https://www.net‑a‑porter.com/content/help/brand-exclusions/

  • This offer may be used multiple times on eligible orders within the Promotion Period, with no minimum spend.

  • This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). This offer excludes sale items.

  • All purchases made on NET‑A‑PORTER using this offer must be for personal and not commercial use.

  • Staff, contractors and employees of NET‑A‑PORTER and its affiliates are not eligible to participate in this promotion.

  • This offer is non-transferable, non-exchangeable and no cash alternative is offered.

  • NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into.

  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy: https://www.net‑a‑porter.com/content/help/privacy-policy/

  • Need help? Email customercare@net‑a‑porter.com or call us on the details below:

    • Australia: +1 800 638680
    • China: 4001-205991
    • Hong Kong SAR, China: +852 5808 1362
    • Japan: 00531122556
    • Singapore: 8001206161
    • South Korea: 0079844341351
    • Internationally: +44 330 022 5700

 

For customers shopping from the US, please see the following terms and conditions:

You are entitled to receive 10% off full price items on NET‑A‑PORTER, subject to these Terms and Conditions (“T&Cs”):

  • This promotion is run by YNAP Corporation trading as “NET‑A‑PORTER”.
  • The offer is automatically applied at checkout, provided you are logged into your account using the same email address to which the promotional email was sent.
  • This offer is only eligible to the recipient of the promotional email.
  • This offer is available on eligible orders placed from 00:00 BST on 5 August 2021, up to and including 23:59 BST on 31 August 2021 (the "Promotion Period").
  • This offer is not available on the following brands and products: https://www.net‑a‑porter.com/content/help/brand-exclusions/
  • This offer may be used multiple times on eligible orders within the Promotion Period, with no minimum spend.
  • This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). This offer excludes sale items.
  • All purchases made on NET‑A‑PORTER using this offer must be for personal and not commercial use.
  • Staff, contractors and employees of NET‑A‑PORTER and its affiliates are not eligible to participate in this promotion.
  • This offer is non-transferable, non-exchangeable and no cash alternative is offered.
  • NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into.
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy: https://www.net‑a‑porter.com/content/help/privacy-policy/
  • Need help? Email customercare@net‑a‑porter.com or call us on +1 877 678 9627

 

For customers shopping from the Middle East, please see the following terms and conditions:

You are entitled to receive 10% off full price items on NET‑A‑PORTER, subject to these Terms and Conditions (“T&Cs”):

  • This promotion is run by YNAP MIDDLE EAST GENERAL TRADING LLC trading as “NET‑A‑PORTER”.
  • The offer is automatically applied at checkout, provided you are logged into your account using the same email address to which the promotional email was sent.
  • This offer is only eligible to the recipient of the promotional email.
  • This offer is available on eligible orders placed from 00:00 BST on 5 August 2021, up to and including 23:59 BST on 31 August 2021 (the "Promotion Period").
  • This offer is not available on the following brands and products: https://www.net‑a‑porter.com/content/help/brand-exclusions/
  • This offer may be used multiple times on eligible orders within the Promotion Period, with no minimum spend.
  • This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). This offer excludes sale items.
  • All purchases made on NET‑A‑PORTER using this offer must be for personal and not commercial use.
  • Staff, contractors and employees of NET‑A‑PORTER and its affiliates are not eligible to participate in this promotion.
  • This offer is non-transferable, non-exchangeable and no cash alternative is offered.
  • NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into.
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy: https://www.net‑a‑porter.com/content/help/privacy-policy/
  • Need help? Email customercare@net‑a‑porter.com or call us on +44 800 044 5700