Customer Care
If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.
Email us at customercare@net-a-porter.com
You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're available to chat.
Fashion Consultants
Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.
Email us at fashionconsultant@net-a-porter.com
Call us on 0800 044 5701 from the United Kingdom, or +44 330 022 5701 internationally.
NET-A-PORTER Premier
For customers based in London and selected surrounding areas, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door.
If you need any help, email premier@net-a-porter.com or call 0800 044 5703 or 0330 022 5703 from a mobile, 8am-9pm GMT on weekdays and 9am-5pm GMT on weekends.
Need help?
We're available 24/7 and speak over 14 languages
Call us on 0800 044 5700 from the United Kingdom, or +44 330 022 5700 internationally