Customer Care

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.

Email us at

You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're available to chat.

Fashion Consultants

Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.

Email us at

Call us on 0800 044 5701 from the United Kingdom, or +44 330 022 5701 internationally.


For customers based in London and selected surrounding areas, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door.

If you need any help, email or call 0800 044 5703 or 0330 022 5703 from a mobile, 8am-9pm GMT on weekdays and 8am-6pm GMT on weekends.

​Shopping during our Sale?​

​We aim to get your order to you as quickly as possible but it will take longer to arrive

Alternatively you can chat to us live for further assistance

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