Customer Care

Terms & Conditions

Customer Care

Terms & Conditions

Customer Care

Terms & Conditions

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NET-A-PORTER Gold Freeship Promotion

Use promo code GOLDFREESHIP (the "Code") at checkout to receive complimentary STANDARD or and NEXT DAY shipping depending on availability in your location ("Complimentary Shipping") on your next order when shopping on NET‑A‑PORTER, subject to these terms and conditions ("T&Cs"): 

  • This promotion is run by YOOX NET‑A‑PORTER GROUP SpA and/or its affiliates trading as “NET‑A‑PORTER”. 
  • To benefit from this promotion you must be a gold member of NET‑A‑PORTER Rewards, and logged into your NET‑A‑PORTER account when placing an eligible order. To redeem this offer, enter the Code at checkout when placing an order from NET‑A‑PORTER. 
  • Complimentary Shipping applies to STANDARD and NEXT DAY shipping only. All other shipping methods are excluded and usual costs apply for those methods.  
  • The Code may only be used two (2) times per customer during the Promotion Period, with no minimum spend.  
  • The Code cannot be combined with any other promotion, discount, offer, code, certificate or coupon except on items found in either the Sale or Promotion section of the website depending on your location 
  • Staff and contractors of NET‑A‑PORTER and its affiliates are not eligible to participate in this promotion. 
  • This promotion is non-transferable, non-exchangeable and no cash alternative is offered. 
  • All purchases made on NET‑A‑PORTER must be for personal and not commercial use. 
  • All orders placed on NET‑A‑PORTER will be subject to NET‑A‑PORTER's terms and conditions, which can be found here
  • NET‑A‑PORTER reserves the right at its discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice. 
  • In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into. 
  • For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

Need help? Email customercare@net‑a‑porter.com or call +44 330 022 5700 (UK or internationally).