Customer Care

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.

Email us at customercare@net-a-porter.com

You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're available to chat.

Fashion Consultants

Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.

Email us at fashionconsultant@net-a-porter.com

Call us on 0800 044 5701 from the United Kingdom, or +44 330 022 5701 internationally.

Need help with your return?

We're available 24/7 and speak over 14 languages

Call us on +852 5808 1362 from South Korea, or +44 330 022 5700 internationally

Alternatively you can chat to us live for further assistance

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