Customer Care

Holiday Shipping Dates

Customer Care

Holiday Shipping Dates

Customer Care

Holiday Shipping Dates

Track Your Order

Once your purchase has been dispatched, you can track its progress here or, if you are a registered customer, by viewing 'My Orders' in your account.

Please note that during peak periods deliveries may take longer than usual.

To ensure your purchase arrives on or before 24th December 2024,  please order by:

Express:

  • 2.30 am GMT 13th December (Sydney, Melbourne)
  • 2.30 am GMT 12th December (other cities)

If your order is shipping from our Italian location we recommend to order by:

  • 2.30 pm GMT 17th December

   

To ensure your purchase arrives on or before 31st December 2024,  please order by:

Express:

  • 2.30 am GMT 20th December (Sydney, Melbourne)
  • 2.30 am GMT 19th December (other cities)

If your order is shipping from our Italian location we recommend to order by:

  • 2 pm GMT 20th December

Your delivery timeframe is dependent on your location and selected delivery method, all of which is confirmed within your order confirmation email. 

We always aim to deliver your package within the time specified, but sometimes there may be unexpected delays. Please refer to the courier tracking number found in your order dispatch email for updates on your upcoming delivery.