Contact us 24/7 5808 1362

Enjoy 10% off your first purchase using code FIRST10 at checkout - T&Cs apply

Hong Kong SAR, China, HK$ HKD

Customer Care

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.

Email us at

You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're available to chat.

Fashion Consultants

Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.

Email us at

Call us on +852 3018 6814 from Hong Kong, or +44 330 022 5701 internationally.


For customers based in Hong Kong Island and Kowloon, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door.

If you need any help, email or call +852 3018 6831 from 9am-9pm HKT on weekdays and 9am-5:30pm HKT on weekends.

Need help?

We're available 24/7 and speak over 14 languages

Call us on +852 5808 1362 from Hong Kong SAR (China), or +44 330 022 5700 internationally