If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.
Email us at firstname.lastname@example.org
You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're available to chat.
Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.
Email us at email@example.com
Call us on +852 3018 6814 from Hong Kong, or +44 330 022 5701 internationally.
For customers based in Hong Kong Island and Kowloon, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door.
If you need any help, email firstname.lastname@example.org or call +852 3018 6831 from 9am-9pm HKT on weekdays and 9am-5:30pm HKT on weekends.
We're available 24/7 and speak over 14 languages
Call us on +852 5808 1362 from Hong Kong SAR (China), or +44 330 022 5700 internationally