Customer Care

Holiday Shipping Dates

Customer Care

Holiday Shipping Dates

Customer Care

Holiday Shipping Dates

Track Your Order

Once your purchase has been dispatched, you can track its progress here or, if you are a registered customer, by viewing 'My Orders' in your account.

Please note that during peak periods deliveries may take longer than usual.

To ensure your purchase arrives on or before 24th December 2024,  please order by:

  • Express: 3 pm HKT 17th December 
  • Next Business Day: 5.30 pm HKT 23rd December 
  • Premier: 10 am HKT 18th December 

If your order is shipping from our Italian location we recommend to order by:

  • Express: 10 pm HKT 19th December 

To ensure your purchase arrives on or before 31st December 2024,  please order by:

  • Express: 3 pm HKT 23rd December
  • Next Business Day: 5.30 pm HKT 30th December 
  • Premier: 10 am HKT 23rd December

If your order is shipping from our Italian location we recommend to order by:

  • Express: 10 pm HKT 27th December

   

Your delivery timeframe is dependent on your location and selected delivery method, all of which is confirmed within your order confirmation email. 

We always aim to deliver your package within the time specified, but sometimes there may be unexpected delays. Please refer to the courier tracking number found in your order dispatch email for updates on your upcoming delivery.