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What is NET-A-PORTER Rewards?
Rewards is our loyalty programme, where every item you buy takes you a step closer to unlocking exciting new rewards. Provided you meet the basic threshold for the programme, we will place you in one of our four tiers based on your annual spend: Silver ($3,000.00-$5,999.99), Gold ($6,000.00-$8,999.99), Platinum ($9,000.00-$11,999.99) or EIP ($12,000.00+).
If you are placed in the EIP tier you will be contacted separately by a member of the Personal Shopping team who will provide you with more detail about the EIP programme and the accompanying rewards.
How did I qualify for my Rewards tier?
If you're new to Rewards, your tier is determined by the value of your total NET‑A‑PORTER orders over a 12-month period (your “Membership Year”). Please note you cannot combine your NET‑A‑PORTER and MR PORTER spends for the purposes of the programme and if you have multiple NET‑A‑PORTER accounts these will each be treated separately for the purposes of the Rewards programme.
You'll be automatically enrolled into the Rewards programme when your spend reaches $3,000.00 (excluding any delivery costs, taxes or duties, returned or cancelled orders, or orders still within their returns window).
You can upgrade at any time during your Membership Year if your total spend hits the threshold for the next tier up. For example, if your total spend exceeds $6,000.00 during your Membership Year you can move from Silver to Gold. If you move up a tier, you will receive the rewards associated with that tier for 12 months from the date you are upgraded.
What are Rewards?
Rewards are an exciting set of benefits for Rewards members. Each tier has an assigned set of rewards. The higher your tier, the more rewards you receive.
How and when do I receive my rewards?
Your possible rewards are displayed in your Loyalty Hub, which you can find in your NET‑A‑PORTER account, or make sure you're subscribed to our push and email notifications, so you don't miss some of the time-sensitive rewards. You can check and update your communication preferences in your NET‑A‑PORTER account.
When do I qualify for shipping rewards?
For Gold and Platinum tiers you will receive free express shipping at certain times throughout the year. You can check when shipping rewards are available by viewing your Loyalty Hub or to receive more timely notifications, make sure you are subscribed to email/push communications.
How do I move to a higher tier?
Once you meet the next tier's spend threshold (excluding any returned or cancelled orders), you'll be upgraded to the next tier.
We only update tiers monthly so, depending when you place your order, you may have to wait a little longer to see updates reflected in your account, and please note an order won’t be added to your total spend until its returns window has expired.
Can I track how close I am to the next tier?
You can see your progress on your Loyalty Hub, which you can find in your account, or make sure you're subscribed to our push and email notifications, so we can update you when you are close to changing or retaining your tier. You can check and update your communication preferences in your NET‑A‑PORTER account.
How long do I have my current Rewards tier status for?
Unless you're upgraded to a new tier, you'll stay in your tier for 12 months.
Then, if you have met the spend threshold for your tier during the previous 12 months, your rewards will be extended for a further 12 months. If you have exceeded the spend threshold for the tier you’re currently in during the previous 12 months, we'll upgrade you to the next tier. We’ll send you an email to let you know if you’re being upgraded to a new tier.
What happens if I don't spend enough in a year to stay in my tier?
You'll move down to the tier that reflects your total spend for that period, or lose your rewards if your total spend drops below $3,000.00.
How many tiers does Rewards have?
There are four tiers: Silver, Gold, Platinum and EIP. These FAQs provide information about the Silver, Gold and Platinum tiers only.
If you qualify for the EIP tier one of our Personal Shopping team will reach out to provide you with full details about your rewards and how to use these.
I'm in a tier with priority Customer Care - how does this work?
You’ll be provided with a dedicated Customer Care email address and phone number only available to Rewards members. If you benefit from this reward, this email address and phone number will be visible in your Loyalty Hub.
This means if you have any issues with your orders, you can escalate these to our Customer Care team to be picked up as a matter of priority.
What countries are Rewards available in?
Currently Rewards are only available for customers in the UK and US. We’ll be rolling out Rewards to other counties soon so watch this space.
What currency do you use when calculating my Rewards progress?
In you are based in the UK, your progress will be calculated in GBP (£). If you are based in the US, your progress will be calculated in USD ($).
Can I opt out of Rewards?
Of course. To opt out of our Rewards programme, please contact Customer Care at firstname.lastname@example.org.
Once we've processed your request to leave the Rewards programme, all of your accrued spend will be removed from your Rewards account and you'll lose your tier status and the rewards attached to this.
If you change your mind, you can become eligible to join the Rewards programme again by contacting our Customer Care team. Please note, if you wish to rejoin the Rewards programme we will not be able to reinstate your previous tier or spend value so you will have to accrue the applicable spend threshold again to qualify for the rewards in any of the tiers.