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Japan, $ USD
English
Customer Care

Payment

Customer Care

Payment

Need help placing an order?

We're available 24/7 and speak over 14 languages

Call us on 0345404071 from Japan, or +44 330 022 5700 internationally

Payment methods

We accept Visa, MasterCard, American Express and Maestro cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to NET‑A‑PORTER.

Payment is only debited from your card at the time of dispatch.

Payment security

NET‑A‑PORTER uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

NET‑A‑PORTER is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to NET‑A‑PORTER.

Saved card details

To make shopping quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.