Customer Care

Notation based on the Specified Commercial Transaction Act

Customer Care

Notation based on the Specified Commercial Transaction Act

Customer Care

Notation based on the Specified Commercial Transaction Act


Name: The Net-A-Porter Group Asia Pacific Limited

Address: Room 2318, Jardine House, 1 Connaught Place, Central, Hong Kong 

Representative: Alison Loehnis Brett

Phone: +852-3915-3100



Address: Minami Aoyama 3-6-1, OAK Omotesando 4F, Minato-ku, Tokyo, Japan

Representative: Paolo Mascio

Phone: 03-4540-4071

Selling price

The selling price for the item you intend to purchase will be displayed on the final confirmation screen.

A selling price is displayed separately for each item in US Doller (USD or $).

The estimated price in Japanese yen is just a reference, and the price in Japanese yen may fluctuate depending on the exchange rate when you pay.

A selling price displayed at a product page includes all tax including consumption tax and custom duties. 

Delivery charges are not included.

Necessary amount other than selling price

International Shipping Fee: 30 USD per order

Delivery times and shipping methods

  • Receive your purchases in 2-5 working days after your order has been accepted.
  • Delivery between 9am-5pm, Monday to Friday, by International Shipping (DHL).

Please note that the delivery may require more time than scheduled due to airfreight operations, customs clearance procedures or weather conditions.

Payment methods

  • Credit Card:Visa、 MasterCard、American Express、JCB、UnionPay
  • PayPal
  • Apple Pay
  • Store Credit

Time of payment

Payment will be debited and cleared from your account upon dispatch of your order by NET‑A‑PORTER. Payments for orders containing a pre-order item will be taken in and around 9 days after your order is placed.

Exchanges and returns

As soon as you've decided you'd like to exchange or return, you have 28 days from the date you received your order.

Please read our Exchanges and Returns and Our Policy at Exchanges and Returns page carefully to ensure you can proceed with your request as quickly as possible. 

Contact Us

Phone: 03-4540-4071


Working Hours: [Japanese] Weekdays: 9 am - 9 pm, Saturdays, Sundays and National holidays: 9 am - 6 pm (except 12/31 and 1/1),  [English] 24 hours a day, 7 days a week