Customer Care
If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.
Email us at customercare@net-a-porter.com
You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're avalable to chat.
Fashion Consultants
Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.
Email us at fashionconsultant@net-a-porter.com
Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally.
NET-A-PORTER Premier
For customers based in New York City, and selected areas* of New York and New Jersey, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. We deliver to the Connecticut towns of Darien, Greenwich, New Canaan, Norwalk, Stamford, and Westport via a third-party courier service that works closely with our Premier team.
*Westchester County, NY and Bergen County, NJ
If you need any help, email premier.usa@net-a-porter.com or call +1 877 506 0697 from 8am-9pm EST on weekdays and 8am-9pm EST on weekends.
Purchasing during sale?
Your order may take longer to reach you. Keep track of its progress by signing into your account or look out for an email from us as soon as it's on its way
Need help?
We're available 24/7 and speak over 14 languages
Call us on +1 877 678 9627