Customer Care

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.

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You can also contact us via LiveChat. Find us in the bottom right hand corner of the screen when we're available to chat.

Fashion Consultants

Looking to refresh your closet or add the finishing touch to an outfit? Contact our expert Fashion Consultants for assistance.

Email us at

Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally.


For customers based in New York City, and selected areas* of New York and New Jersey, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. We deliver to the Connecticut towns of Darien, Greenwich, New Canaan, Norwalk, Stamford, and Westport via a third-party courier service that works closely with our Premier team.

*Westchester County, NY and Bergen County, NJ

If you need any help, email or call +1 877 506 0697 8am-9pm EST Monday to Friday, and 8am-7pm EST on Saturday and Sunday. 

Need help?

We're available 24/7 and speak over 14 languages

Call us on +1 877 678 9627

Alternatively you can chat to us live for further assistance

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