Customer Care


Customer Care


Customer Care


Need help with your delivery?

We're available 24/7 and speak over 14 languages

Call us on +1 877 678 9627

Alternatively you can chat to us live for further assistance

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Receive free standard delivery on all orders over 250 USD

Your Delivery Options

Our delivery options may vary. View what's currently available at checkout.

Orders may be delayed due to high demand. Thank you for bearing with us.

For customers based in New York City, Westchester (NY), Bergen (NJ), Fairfield (CT) Nassau (NY) and Hudson (NJ), our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door.

Premier Daytime: 25 USD + tax

  • Delivery between 10am-5pm, seven days a week
  • Place your order by 10am for same-day service
  • Allocated 2 hour delivery window
  • Select a nominated date for delivery up to six days in advance

Premier Evening: 25 USD + tax

  • Delivery between 6pm-9pm, Monday to Friday
  • Place your order by 2pm for same-day service
  • Allocated 2 hour delivery window
  • Select a nominated date for delivery up to six days in advance

Next Business Day: 15 USD + tax

  • Order by 4pm ET to receive your purchase next business day
  • Delivery between 9am-8pm, Monday to Friday
  • Please note, purchases made after 4pm ET on Friday and during the weekend will arrive the following Tuesday

Standard: Free + tax

  • Delivery within five business days, for orders placed Monday to Friday
  • Receive your purchases between 9am-8pm, Monday to Friday
  • Orders placed after 5.30pm ET on Friday will be dispatched on Monday
  • Please note, if all or part of your order is coming from Europe, it may take up to 7 business days to arrive. We'll let you know if this is the case when you proceed to purchase

Puerto Rico Express: 15 USD

  • Delivery between 9am-5pm, Monday to Friday 
  • Receive your purchases within 3 business days

Taxes and Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

As you’re shipping within the USA, local sales tax will be charged on all orders where applicable.

It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by NET‑A‑PORTER and pay use tax on those purchases unless exempt under local State law.

PO Boxes

We are unable to deliver to PO boxes.

Shipping Restrictions

The US Department of Transportation does not allow pressurized or flammable items to be shipped by air. As a result, orders containing fragrance, nail and aerosol products must be delivered via our Standard shipping option or our Premier service.

Due to these restrictions, these items cannot be sent to international shipping addresses at this time. We suggest that you select a different shipping destination within the US or contact our Customer Care team to help you choose an alternative.

How To Track Your Order

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.

Delivery Processing Times

Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum.

We work closely with our shipping partners to minimize the potential impact of customs delays.

Signing For Your Purchase

You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.

If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.


A signature is required at the time of delivery for our same-day delivery service.