Customer Care


Customer Care


Customer Care


Payment methods

NET‑A‑PORTER accepts the following payment methods. Please note, available payment options may change depending on the items within your shopping bag. Payment is only debited from your card at the time of dispatch.

Store Credit:

If you have store credit and are logged in to your NET‑A‑PORTER account at the time of purchase, this payment method will be used automatically. You can pay any remaining balance with a payment method of your choice.

Credit Card:

We accept Visa, MasterCard and American Express, Maestro and JCB cards.


When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to NET‑A‑PORTER.

Apple Pay:

Make sure you are logged in with your Apple ID. If necessary, enter your billing, delivery and contact information to confirm payment. 


  • Pay in four interest-free installments
  • Klarna will perform a soft search with a credit reference agency; this will not affect your credit rating.
  • CA resident loans made or arranged pursuant to a California Financing Law license.

For more information, read our Klarna FAQs.


  • Select Affirm at checkout and pick a payment plan that works for you.
  • Decide to pay in four interest-free installments every two weeks or monthly payments. 
  • Your credit score will not be affected when you create an Affirm account or check your eligibility. 

For more information, read our Affirm FAQs

Payment security

NET‑A‑PORTER uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

NET‑A‑PORTER is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.

PSD2 Authentication

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to NET‑A‑PORTER.

Saved Card Details

To make shopping quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.

Taxes and Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

As you’re shipping within the USA, local sales tax will be charged on all orders where applicable.

Sales Tax is applied to your order in accordance with individual state and local regulations. For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address.  The final amount will in any case be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation email.

It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by NET‑A‑PORTER and pay use tax on those purchases unless exempt under local State law.