Customer Care


Customer Care


Customer Care


Need help placing an order?

We're available 24/7 and speak over 14 languages

Call us on +1 877 678 9627

Alternatively you can chat to us live for further assistance

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Payment methods

We accept Visa, MasterCard and American Express cards.

Please note, available payment options may change depending on the items within your shopping bag.


We also offer the option to pay in four interest-free installments with Klarna. Please note that:

  • You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payments are due
  • Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating
  • Please note, this payment option isn't available for some selected brands. You will be invited to select a different payment method at checkout.

For more information, click here


You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to NET‑A‑PORTER.

Payment is only debited from your card at the time of dispatch.

Payment security

NET‑A‑PORTER uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

NET‑A‑PORTER is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to NET‑A‑PORTER.

Saved card details

To make shopping quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.