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Customer Care

Pre-order

Customer Care

Pre-order

What does pre-ordering mean?

Get early access to next season’s most-coveted collections, securing the must-have items everyone is talking about before they sell out. Once your order is placed, we will deliver it to you as soon as it’s available.

How do I pre-order?

Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual.

When will my pre-order arrive?

FW20 Runway pieces will be delivered to you by October 2020. Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.

Please note that when purchasing a pre-order piece, any items from our current collection in your Shopping Bag won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order. If you have any queries about the delivery window for a specific product, please contact Customer Care for assistance on +44 330 022 5700.

Why do I need to select a shipping option for pre-orders?

Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way, so you can track its progress and know when it will arrive.

Can I change the size of my pre-order?

If you need to make any changes to the size of your pre-order, please contact us within 9 days of placing your order. After this time, we won’t be able to make any changes.

Can I cancel a pre-order?

If you change your mind, please contact Customer Care who can cancel your order for you.

Can pre-ordered items be returned?

If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700.

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