
Customer Care
Terms & Conditions

Customer Care
Terms & Conditions

Customer Care
Terms & Conditions
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NET-A-PORTER Free Delivery Promotion
Use the promotional code FREESHIPGOLD provided to you via email (the "Code") at checkout to receive complimentary Express shipping ("Complimentary Shipping") on your next order when shopping on NET‑A‑PORTER, subject to these terms and conditions ("T&Cs"):
- This promotion is run by YOOX NET‑A‑PORTER GROUP SpA and/or its affiliates trading as “NET‑A‑PORTER”.
- Complimentary Shipping applies to Express or Premier shipping only. All other shipping methods are excluded and usual costs apply for those methods.
- To benefit from this promotion you must be the original recipient of the email containing the Code, a gold member of NET‑A‑PORTER Rewards, and logged into your NET‑A‑PORTER account when placing an eligible order
- The Code may only be used once per customer during the Promotion Period, with no minimum spend.
- The Code cannot be combined with any other promotion, discount, offer, code, certificate, or coupon except on items found in either the Sale or Promotion section of the website depending on your location.
- This offer is non-transferable, non-exchangeable and no cash alternative is offered.
- Staff and contractors of NET‑A‑PORTER and its affiliates are not eligible to participate in this promotion.
- NET‑A‑PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
- All orders placed on NET‑A‑PORTER will be subject to NET‑A‑PORTER's website terms and conditions, which can be found here.
- In the event of a dispute regarding this promotion, the decision of NET‑A‑PORTER is final and no correspondence or discussion shall be entered into.
- For more information on how NET‑A‑PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.
Need help? Email customercare@net‑a‑porter.com or call +44 330 022 5700.